Overview
Prime Bulk ("we," "us," or "our") operates the website at prime-bulk.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website or placing an order, you agree to the practices described in this policy.
Information We Collect
Information you provide directly: When you request a quote, place an order, sign up for our referral program, or contact us, we collect your name, email address, phone number, business name, and delivery address.
Payment information: Payment details are processed securely through our payment processors. We do not store full credit card numbers on our servers.
Automatically collected data: We collect standard web analytics data including IP address, browser type, pages visited, and referring URLs through Google Analytics and Meta Pixel. This data is anonymized and used only for improving our website and marketing.
Cookies: We use cookies for analytics and marketing purposes. You can opt out via the cookie consent banner on our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, delivery, or inquiry
- Send promotional offers and updates (you may opt out at any time)
- Operate our referral program and pay commissions
- Improve our website and customer experience
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Delivery partners — to fulfill and deliver your order
- Payment processors — to process transactions securely
- Analytics providers — Google Analytics and Meta, subject to their own privacy policies
- Legal authorities — when required by law or to protect our rights
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for tax and accounting purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for cookie-based tracking via our cookie banner
To exercise any of these rights, contact us at [email protected] or (410) 775-9901.
Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact us:
Phone: (410) 775-9901
Email: [email protected]
Address: Philadelphia Rd, Baltimore, MD 21237
Other Policies